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 Job Information 
  Job Title: Assistant Banquet Manager
  Category: Food & Beverage
  Type of Assignment: Regular
  Position Type: Full Time
  City/Town: Wilmington
  State/Province: Delaware

 Job Description 
   
 

JOB RESPONSIBILITIES:

  • Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution        of service excellence is paramount.
  • Develops sources for new banquet business i.e. Office Parties, Business Meetings, Private Functions, Special Events and other available function opportunities.
  • Solicits new business utilizing various sales techniques, i.e. cold calling, etc.
  • Develops contact lists for repeat business.
  • Promotes special events and provides opportunity for additional banquet business.
  • Meets weekly with designated Food & Beverage staff to review: menu planning, pricing, set-up structure, staffing, and all other related requirements.
  • Direct supervision of all banquet functions.
  • Responsible for front of house set-up: skirting, table tops, beverage service, customer service, customer satisfaction checks, function break down, closing out check, ensure equitable dissemination of gratuity.
  • Responsible for front of house linen, equipment maintenance and inventory.
  • Responsible for staffing for all functions.
  • Communicate (both written and verbal) with and promote positive team member and guest relations.
  • Listens, evaluates, and responds to all guest complaints and inquiries and exercises good judgment in                 resolving same.
  • Maintain professionalism at all times when working with other team members and/or guests.
  • Promotes outstanding internal and external guest relations and internal teams.
  • Performs all other duties as assigned.

 JOB REQUIREMENTS:

  • Four (4) year Food & Beverage experience preferably in hospitality industry or entertainment facility.
  • Must be able to successfully complete a background check.
  • Knowledge of computer software including Microsoft Word and Excel.
  • Ability to work independently with minimal supervision.
  • Maintains confidentiality with regards to employee concerns and sensitive department information.
  • Maintain established company and departmental uniform, appearance, and hygiene standards at all times.
  • Experience with P.O.S System and PC related systems.
  • Must be able to walk and stand for at least a full eight (8)-hour shift. Must be able to lift, up to 40 lbs in weight and             be able to push or pull up to 50 lbs in weight throughout shift. Ability to bend, reach, pull, push, kneel, squat and          grasp as needed .
  • Must be able to work a flexible schedule according to business needs, including evenings, weekends and holidays.
  • Station assignments covering large areas with long walking distances, Work areas could have high volumes, diverse clientele, noise, music, minimal and/or bright lighting and variation of climate control.
  • Ability to work in a fast paced environment and effectively communicate with guests, co-workers and management is mandatory.
  • Must be able to handle all types of guest related situations; relay all guest compliments and complaints to department management.                                                                                             



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Casino at Delaware Park is an Equal Opportunity Employer.