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 Job Information 
  Job Title: Cage Shift Manager
  Category: Cage Operations
  Type of Assignment: Regular
  Position Type: Full Time
  City/Town: Wilmington
  State/Province: Delaware

 Job Description 
   
 

 

Education:

High School Diploma or Equivalent Required. College Degree Preferred.

JOB RESPONSIBILITIES:

  • Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.
  • Responsible for tracking inventory of coin, currency and tickets.
  • Responsible for the safeguarding of currency, coins, tickets, tokens, forms and records relating to  VLT Cashiering Operations.
  • Responsible for granting, suspending and denying credit to clientele.
  • Monitors all credit play and reviews player rating to ensure legitimate credit play.
  • Responsible for compliance of Credit Policy and Procedures.
  • Responsible for custody of cage inventory to include main bank, reserve bank, employee window, front window and booth inventories.
  • Responsible for supervision of all cashiering activities and preparation of reports for assigned personnel.
  • Assumes responsibility for cashiering operations during assigned shift in absence of Assistant Cage Manager.
  • Responsible to assist with recruiting, supervision & training of team members and coaching/discipline of all Cage Operations team members.
  • Communicate (both written and verbal) with and promote positive team member and guest relations.
  • Listens, evaluates, and responds to all guest complaints and inquiries and exercises good judgment in resolving same.
  • Maintain professionalism at all times when working with other team members and/or guests.
  • Promotes outstanding internal and external guest relations and internal teams.
  • Performs all other duties as assigned.   

JOB REQUIREMENTS:

  • Must have one (1) to two (2) years experience in banking and cashiering.
  • Must have one (1) year Supervisory experience.
  • Must be able to successfully complete the background check and licensing process, required by the Delaware Lottery.
  • Understand all internal controls for the department; knowing all gaming regulations and steps taken to ensure compliance.
  • Must have knowledge of Currency Transaction Reporting (CTR) requirements required.
  • Knowledge of Microsoft Windows systems required.
  • Act with discretion and maintain confidentiality in handling sensitive information.
  • Must be able to work a flexible schedule according to business needs, including evenings, weekends and holidays. 
  • Ability to consistently comprehend, retain, and/or execute written, verbal and/or demonstrated directions, explanations and guidance.
  • Must possess strong leadership, interpersonal, customer relations and communications skills.
  • Must be able to lift, pull, or push up to fifty (50) lbs. without difficulty.  



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Casino at Delaware Park is an Equal Opportunity Employer.