JOB RESPONSIBILITIES:

• Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.
• Circulates throughout the area assigned, actively observing players and functioning of machines.
• Responsible for knowledge of and adherence to Company and Departmental Policies and Procedures
• Responsible for making jackpot payoffs, e-ticket paper fills and minor machine repairs.
• Reports all potential adverse situations such as safety hazards, intoxicated or disruptive guests, slot cheats or disputes beyond the scope of their position to a supervisor immediately.
• Promotes and maintains necessary communications between self, co-workers and managers to ensure           controlled operation of VLT floor.
• Records and logs any VLT machines that are not working.
• Responsible for carrying an adequate amount of currency in their change wallet to make change for large                denominations of currency or exchanges of currency at customer’s request.
• Responsible to ensure Federal cash reporting requirements are met.
• Responsible for accurate payment and documentation of jackpot payouts.
• Counts and verifies all exchanges with the cage department and customers
• Displays a courteous and helpful attitude at all times when dealing with the public and Builds Rewarding Relationships.
• Knowledgeable and actively promotes company marketing and promotional events and are proficient in answering guest questions.
• Communicate (both written and verbal) with and promote positive team member and guest relations.
• Maintain professionalism at all times when working with other team members and/or guests.
• Performs all other duties as assigned.   

JOB REQUIREMENTS:

• Prior money handling experience preferred.
• Must be able to successfully complete the background check and licensing process, required by the Delaware Lottery.
• Act with discretion and maintain confidentiality in handling sensitive information.
• Must be able to wear and appear comfortable in the assigned uniform provided by Delaware Park.
• Must be able to walk and stand for at least a full eight (8)-hour shift.
• Must be able to lift, up to 40 lbs in weight and be able to push or pull up to 50 lbs in weight throughout shift
• Ability to bend, reach, pull, push, kneel, squat and grasp as needed.
• Must be able to work a flexible schedule according to business needs, including evenings, weekends and holidays.
• Zone assignments covering large areas with long walking distances, Work areas could have high volumes, diverse clientele, noise, music, minimal and/or bright lighting and variation of climate control.
• Ability to work in a fast paced environment and effectively communicate with guests, co-workers and management is mandatory.
• Must be able to handle all types of guest related situations; relay all guest compliments and complaints to department management.