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 Job Information 
  Job Title: Guest Services
  Category: Player Rewards / Guest Services
  Type of Assignment: On-Call
  Position Type: Part Time
  City/Town: Wilmington
  State/Province: Delaware

 Job Description 
   
 

JOB RESPONSIBILITIES:

  • Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.
  • Displays a courteous and helpful attitude at all times when dealing with the public and Builds Rewarding Relationships
  • Responsible for creating, updating, and verifying guest accounts, using the player tracking system.
  • Responsible to assist with tournaments, promotions, give-a-ways and prize patrol presentations, as needed.
  • Responsible for knowledge of and adherence to Company and Departmental Policies and Procedures
  • Knowledgeable and actively promotes company marketing and promotional events and are proficient in answering guest questions.
  • Acts with utmost discretion and maintains confidentiality in handling all documentation and information.
  • Handles customer problems and reports all incidents to the Players Club Supervisor and or Executive Hosts.
  • Works productively in a fast paced environment and effectively communicates with co-workers and keeping Management apprised of any problem areas.
  • Maintain professionalism and respect at all times when working with other team members and/or guests.
  • Communicate (both written and verbal) with and promote positive team member and guest relations.
  • Performs all other duties as assigned.   


JOB REQUIREMENTS:

  • One (1) to Three (3) years in Marketing and Public Relations.
  • Must be able to successfully complete the background check and licensing process, required by the Delaware Lottery.
  • Act with discretion and maintain confidentiality in handling sensitive information.
  • Must be proficient in the use of Microsoft Office and other Operating Systems.
  • Must be able to wear and appear professional & comfortable in the assigned uniform provided by Delaware Park, if applicable.
  • Must be able to walk and/or stand for at least a full eight (8)-hour shift.
  • Must be able to lift, up to 40 lbs in weight and be able to push or pull up to 50 lbs in weight throughout shift
  • Ability to bend, reach, pull, push, kneel, squat and grasp as needed.
  • Must be able to work a flexible schedule according to business needs, including evenings, weekends and holidays.
  • Zone assignments covering large areas with long walking distances, Work areas could have high volumes, diverse clientele, noise, music, minimal and/or bright lighting and variation of climate control.
  • Ability to work in a fast paced environment and effectively communicate with guests, co-workers and management is mandatory.
  • Must be able to handle all types of guest related situations; relay all guest compliments and complaints to department management.             
  • Ability to read, write, speak, understand and communicate in English sufficiently to perform the necessary functions of this position
     



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Casino at Delaware Park is an Equal Opportunity Employer.