Slot Technician
Wilmington
Full Time
Mid Level
JOB RESPONSIBILITIES:
- Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.
- Circulates throughout the slot floor, actively observing players and functioning of machines
- Performs all service requirements necessary for slot machines and peripheral devices, including installation, relocation, reactivation, and preventative maintenance.
- Rebuilds, overhauls, converts or modifies any related equipment within the Cage and VLT Departments.
- Requires knowledge of various electronic and/ or electro-mechanical gaming and subsidiary equipment.
- Responds promptly to all requests for technical assistance, repairs all related malfunctioning/out-of-order machines and/or devices in all areas of Delaware Park Property.
- Reports all potential adverse situations such as safety hazards, intoxicated or disruptive guests, slot cheats or disputes beyond the scope of their position to a supervisor immediately.
- Records and reports any VLT machines, signs or other related devices that are not working.
- Promotes, maintains and reports necessary communications between coworkers and supervisors.
- Responsible for repair shop maintenance and for proper maintenance of all shop components.
- Responsible for knowledge of, and adherence to Company and Departmental Policies.
- Proficient in running and analyzing slot floor data system reports.
- Displays a courteous and helpful attitude at all times when dealing with the public and Builds Rewarding Relationships.
- Communicate (both written and verbal) with and promote positive team member and guest relations.
- Maintain professionalism at all times when working with other team members and/or guests.
- Performs all other duties as assigned.
- One (1) year Electronics Experience Preferred.
- Must be able to successfully complete and maintain the background check and licensing process, required by the Delaware Lottery.
- Act with discretion and maintain confidentiality in handling sensitive information.
- Must be able to wear and appear comfortable in the assigned uniform provided by Delaware Park.
- Must be able to walk and stand for at least a full eight (8)-hour shift.
- Must be able to lift, up to 50 lbs in weight independently, and be able to push or pull up to 500 lbs in weight throughout shift using a hand truck or machine lift.
- Ability to bend, reach, pull, push, kneel, squat and grasp as needed.
- Must be able to work a flexible schedule according to business needs, including evenings, weekends and holidays.
- Zone assignments covering large areas with long walking distances, Work areas could have high volumes and be located in small spaces, diverse clientele, noise, music, minimal and/or bright lighting and variation of climate control.
- Ability to work in a fast paced environment and effectively communicate with guests, co-workers and management is mandatory.
- Must be able to handle all types of guest related situations; relay all guest compliments and complaints to department management.
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