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 Job Information 
  Job Title: MIS Operations Shift Supervisor
  Category: M.I.S (IT)
  Type of Assignment: Regular
  Position Type: Full Time
  City/Town: Wilmington
  State/Province: Delaware

 Job Description 
   
 

 

Education:

High School Diploma or Equivalent Required.                                                                                    Certificate from a Technical or Computer Training School Preferred.

JOB RESPONSIBILITIES:

  • Monitor and oversee the completion of the Operations Group daily procedures.
  • Responsible to organize, direct, and oversee all tasks and duties of the Operations Staff.
  • Recommends Operations Staff for accommodation or discipline.
  • Responsible to lead or complete local and remote projects
  • Responsible to monitor and record statistical logs and reports for management.
  • Create and maintain detailed documentation for equipment and operations report.
  • Implements action plans for additional services and upgrades to all systems.
  • Sets up new accounts within the telephone system.
  • Performs LAN maintenance as directed by the Systems group as necessary.
  • Promotes honesty and trust amongst the team.
  • Performs all other duties as assigned.
  •     Promotes outstanding customer relations.

 

JOB REQUIREMENTS:

  • One (1) to Two (2) years experience as an IS Technician or Senior IS Technician.
  • Able to work with minimum supervision.
  • Knowledge in PC hardware and software and operational equipment used at Delaware Park.
  • Must perform 100% of the MIS Operations Group Standard Operating Procedureswith an 80% proficiency or greater.
  • Strong oral, written and interpersonal communications skills required.
  • Must be able to lift Fifty (50) lbs. without difficulty.
  • Must be able to stand, walk, and kneel for extended periods of time.
  • Required to work rotating shifts including weekends, overnights, and holidays.
  • Must be able to remain flexible in an environment of constant change.
  • Must be able to work a flexible schedule according to the needs of the business including evenings, weekends and holidays.  



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Casino at Delaware Park is an Equal Opportunity Employer.