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 Job Information 
  Job Title: Surveillance Shift Supervisor
  Category: Surveillance
  Type of Assignment: Regular
  Position Type: Full Time
  City/Town: Wilmington
  State/Province: Delaware

 Job Description 
   
 

JOB RESPONSIBILITIES:

  • Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.
  • Responds to calls requesting the need for surveillance coverage.
  • Conducts surveillance through the CCTV system utilizing the necessary equipment to identify record and document procedural violations and unusual activities.
  • Communicates violations in a timely manner to appropriate Management personnel and follows up with accurate and detailed documentation.
  • Prepares additional reports when applicable.
  • Supervises activities related to the surveillance of Table Games, VLT machines, cash booth operations, mutuel windows, sports betting the count rooms and the monitor room on a daily basis.
  • Supervises the flow of accuracy of all communications outside the department while on duty.
  • Conducts and attests to the accuracy of tape reviews results conducted while on duty; changes tape as required.
  • Assigns duties to staff personnel; covers staffing shortages when necessary.
  • Reviews and approves all logs prepared by the Surveillance Officers for quality and accuracy.
  • Assists in training and evaluation of monitor room employees.
  • Documents performance and policy issues for management review within the department.
  • Documents equipment malfunctions.
  • Manages digital storage as required.
  • Responsible for understanding and enforcing Company, Departmental and Delaware Lottery Policies and Procedure
  • Responsible for compliance with all related State and Company Regulatory requirements.
  • Communicate (both written and verbal) with and promote positive team member and guest relations.
  • Maintain professionalism at all times when working with other team members and/or guests.
  • Performs all other duties as assigned.   

JOB REQUIREMENTS:

  • Minimum of Two (2) years experience as a surveillance officer in a casino monitor room and/or Table Games Dealer.
  • Must be able to successfully complete and maintain the background check and licensing process, required by the Delaware Lottery during employment.
  • Must have knowledge of VLT Operations, Finance Areas, Security and Gaming Regulatory Controls and Regulations.
  • Vision must be correctable to 20/20.
  • Must possess excellent written and verbal communication skills.
  • Act with discretion and maintain confidentiality in handling sensitive information.
  • Ability to read and interpret documents.
  • Knowledge of computer software including Microsoft Word and Excel.
  • Must be able to sit for long periods of time without difficulty.
  • Must be able to work a flexible schedule according to business needs, including evenings, weekends and holidays and mandatory overtime when necessary
  • .Station assignments could have high volumes, diverse clientele, noise, minimal lighting and variation of climate control.
  • Ability to work in a fast paced environment and effectively communicate with guests, co-workers and management is mandatory.                                                                        



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Casino at Delaware Park is an Equal Opportunity Employer.