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 Job Information 
  Job Title: Operations Technician
  Category: M.I.S (IT)
  Type of Assignment: Regular
  Position Type: Full Time
  City/Town: Wilmington
  State/Province: Delaware

 Job Description 
   
 
Education: High School Diploma or Equivalent Required.

JOB RESPONSIBILITIES:
 Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount. Performs services and analysis for improvements as assigned.
 Responsible for responding to service requests to the MIS help extension by utilizing general knowledge and problem solving skills or to recommend proper MIS personnel for response.
 Maintains supported systems as required. Includes running backups, editing system data, running reports, troubleshooting, etc...
 Responsible to assist with necessary changes to telephone system hardware and cabling.
 Sets up new accounts within the telephone system.
 Performs LAN maintenance as directed by the Systems group as necessary.
 Responsible for knowledge of, and adherence to Company and Departmental Policies.
 Displays a courteous and helpful attitude at all times when dealing with the public and Builds Rewarding Relationships.
 Communicate (both written and verbal) with and promote positive team member and guest relations.
 Maintain professionalism at all times when working with other team members and/or guests.
 Performs all other duties as assigned.
JOB REQUIREMENTS:
 One (1) to Two (2) years computer operations; with hardware and software knowledge from a user and technical standpoint.
 Knowledge of LAN and MS Office Software required.
 Must have strong problem-solving skills and good interpersonal communication skills.
 Must be able to successfully complete the background check and licensing process, required by the Delaware Lottery.
 Act with discretion and maintain confidentiality in handling sensitive information.
 Must be able to wear and appear comfortable in the assigned uniform provided by Delaware Park.
 Must be able to walk and stand for at least a full eight (8)-hour shift.
 Must be able to lift, up to 40 lbs in weight and be able to push or pull up to 50 lbs in weight throughout shift
 Ability to bend, reach, pull, push, kneel, squat and grasp as needed.
 Must be able to work a flexible schedule according to business needs, including evenings, weekends and holidays.
 Zone assignments covering large areas with long walking distances, Work areas could have high volumes and be located in small spaces, diverse clientele, noise, music, minimal and/or bright lighting and variation of climate control.
 Ability to work in a fast paced environment and effectively communicate with guests, co-workers and management is mandatory.
 Must be able to handle all types of guest related situations; relay all guest compliments and complaints to department management.




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Casino at Delaware Park is an Equal Opportunity Employer.